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Do you accept any other means of payment in addition to the listed ones?
Do you combine your P&P fees
What happens if an item I bought is faulty?
What means of payment do you accept?
Can I cancel my purchase if I change my mind prior to making my payment?
Some of your items bear 'Swarovski Element' in their names. Are they produced by Swarovski?
When can I expect my order to arrive?
Can I return the goods if I changed my mind upon their receipt?
Are crossborder duties&charges included in Item price or S&H fees?


Do you accept any other means of payment in addition to the listed ones?
It is always worthwhile to send us a message. Acting together we can find a mutually acceptable solution.

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Do you combine your P&P fees
We always offer combined P&P fees. Please ask a question if in doubt BEFORE making your payment.

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What happens if an item I bought is faulty?
In a very unlikely event that the item you have bought is faulty, it can be returned for an exchange. Please send it back to us within 7 days (14 days for overseas customers) of purchase obtaining proof of postage. A replacement will be send back as soon as your packet is received. Costs of your return postage with standard delivery will be also refunded.

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What means of payment do you accept?
From UK customers we accept PayPal and postal orders. From overseas customers only PayPal payments are accepted. On request Nochex and Moneybookers options for payments could be considered. Write us a line if you have any doubts.

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Can I cancel my purchase if I change my mind prior to making my payment?
If you inform us regarding your decision ASAP we can mutually agree not to complete the deal.

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Some of your items bear 'Swarovski Element' in their names. Are they produced by Swarovski?
No, we do not resell Swarovski articles. In case you can see "Swarovski" in a title of the item, it means that it is designed and made by us, as per every item description, from genuine Swarovski components that we purchase from oficial Swarovski distributors.

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When can I expect my order to arrive?
We endeavour to ship all orders within 1 working day. Delivery times are outside of our control. However, from our experience, it takes from 1 to 14 working days for a packet to arrive with Standard Delivery within the UK. USPS and Australia Post are quite slow. Usually it takes 7-21 days for items to be delivered there from the UK.

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Can I return the goods if I changed my mind upon their receipt?
According to the UK Consumer Protection (Distance Selling) Regulations all our buyers have a cooling off period in which they can withdraw from the contract for any reason. The cooling off period ends seven working days after the day of receipt of the goods. Buyers have to meet all postage and packing charges on cancellation.

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Are crossborder duties&charges included in Item price or S&H fees?
Please be advised that import duties, taxes and charges, if applicable, are not included in the item price or shipping charges. These charges are the buyer’s responsibility.

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Last Updated: 26 Nov 2013 13:19:06 PST home  |  about  |  terms  |  contact
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